Privacy Policy
Last Updated: 05/09/2025
1. Introduction
Heartfelt Life Solutions Pte. Ltd. ("we," "us," "our," or the "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (the "Site") and our related services (the "Services"). This Privacy Policy is part of and should be read in conjunction with our Terms and Conditions. By accessing or using the Site and/or engaging the Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
- Personal Data:
- Information you provide directly to us, such as your name, email address, phone number, address, and other contact information when you create an account.
- Payment information, including credit/debit card details, which you provide when making purchases (Clause 4.3).
- Any information you provide when filling out forms on our Site (Clause 4.1.2).
- Any other information you voluntarily provide to us.
- Usage Data:
- Information about how you access and use the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Information collected through cookies and similar tracking technologies (see Section 8 below).
3. How We Use Your Information
- Providing and Maintaining the Site
- Processing Orders and Transactions (Clause 4)
- Verifying User Identity (Clause 3.3.1)
- Communicating with You
- Improving the Site and Services
- Marketing (if opted in):
- Promotional emails about new services, offers, or information of interest
- Option to opt-out in every email
4. Legal Basis for Processing
- Consent (Clause 3.1)
- Performance of a Contract
- Legitimate Interests
5. Data Sharing and Disclosure
- Service Providers (Clause 3.2)
- Business Partners
- Legal Authorities
- Affiliates
6. Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards including standard contractual clauses.
7. Data Security
- Encryption of sensitive data
- Access controls
- Regular security assessments
- System monitoring
- User responsibility for password confidentiality (Clause 3.5.1)
8. Data Retention
We retain personal data as long as necessary unless a longer period is required by law. Dormant account info may be retained for [Number] months (Clause 3.6.1).
9. Your Rights
- Access
- Rectification
- Erasure
- Restriction of Processing
- Data Portability
- Object
- Withdraw Consent
Contact us at [Your Email Address]. Response within [Number] days.
10. Cookies and Tracking Technologies
- Essential Cookies
- Performance Cookies
- Functional Cookies
- Targeting/Advertising Cookies
Manage via browser settings. Blocking cookies may impact functionality.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
12. Children's Privacy
We do not knowingly collect personal data from children under 13. Contact us at [Your Email Address] if you believe your child has provided data.
13. Changes to this Privacy Policy
We may update this policy. Changes will be posted here with an updated "Effective Date."
14. Contact Information
Heartfelt Life Solutions Pte. Ltd.
64D, Kallang Pudding Road, #10-00, Tannery Building, Singapore 34932.
heartfeltlifesolutions@gmail.com
64D, Kallang Pudding Road, #10-00, Tannery Building, Singapore 34932.
heartfeltlifesolutions@gmail.com